AN UPDATE FOR OUR CUSTOMERS
As an online retailer we are following government advice that 'online retail is to remain open and is encouraged'. We are a small team, so we can also provide the appropriate safe working environment and are following all guidelines.
We are all facing exceptional circumstances. As a service provider and tight-knit team, we are balancing our desire to keep all of you supported with our reliable service and the safety and well being of our team and families.
We are working closely with our 3rd party couriers to ensure all our kerb-side pallet and parcel courier deliveries are delivered safely. There is no requirement to come in contact with the driver. All drivers will sign for the delivery on your behalf, and if you have received a pallet delivery they will also take a picture of the pallet in location to prove delivery.
This page will be regularly updated with information on our stock and delivery services.
Updated - 3rd June 2020
Product availability - We are currently have a number of lines out of stock owing to high demand and factory closures. We now have all of our products in production and containers due into stock in the next few weeks/months so please contact us by phone or email and we can advise you of our lead-times and add you to our back order list. To guarantee your stock we would recommend going into our back order list.
Samples - Sample orders are being picked as normal, however owing to delays with Royal Mail service we can't guarantee a next day delivery service. The delivery of all samples will be subject to your postcode area and whether they are running a full service, so please bear in mind that samples could to up to a week to arrive in some cases.
Delivery - Premium Next Day, AM & PM services cannot be guaranteed. You will however receive regular updates regarding your delivery as much as possible. Most deliveries are running on a 2-3 day delivery window.
Customer Service - We will also continue to work with you on your projects whether via phone, email, live chat or social media. Our sample service is also a great way to receive samples through the post if you wish to take a look the colour and finish of a tile prior to ordering.
Thank you for your support through this difficult time and we wish you, your family and friends the very best,
– from all of us at The Stone & Tile Company