AN UPDATE FOR OUR CUSTOMERS
We are all facing exceptional circumstances. As a service provider and tight-knit team, we are balancing our desire to keep all of you supported with our reliable service and the safety and well being of our team and families.
We are working closely with our 3rd party couriers to ensure all our kerb-side pallet and parcel courier deliveries are delivered safely. There is no requirement to come in contact with the driver. All drivers will sign for the delivery on your behalf, and if you have received a pallet delivery they will also take a picture of the pallet in location to prove delivery.
This page will be regularly updated with information on our stock and delivery services.
Updated - 1st October 2020
Product availability - We are currently have a number of lines out of stock owing to very high demand and factory closures. All of our products are in production and containers arriving every week, so please contact us by phone or email and we can advise you of our lead-times and add you to our back order list. To guarantee your stock we would recommend going into our back order list as some lines are pre-selling before they arrive.
Samples - Sample orders are being picked as normal, however owing to delays with Royal Mail service we can't guarantee a next day delivery service. The delivery of all samples will be subject to your postcode area and whether they are running a full service, so please bear in mind that samples could to up to a week to arrive in some cases.
Delivery - Premium Next Day, AM & PM services cannot be guaranteed. You will however receive regular updates regarding your delivery as much as possible. Most deliveries are running on a 2-3 day delivery window.
Customer Service - We continue to work with you on your projects whether via phone, email, live chat or social media. Due to the ongoing COVID-19 pandemic, our Customer Service teams are experiencing much higher volumes, so may not be able to reply straight away. We are endeavoring to answer all emails as quickly as possible, however they may take up to 2 working days to reply.
Our sample service is also a great way to receive samples through the post if you wish to take a look the colour and finish of a tile prior to ordering.
Thank you for your support through this difficult time and we wish you, your family and friends the very best,
– from all of us at The Stone & Tile Company