Privacy Policy

References in this Privacy Policy Statement to "we", "us" and "Stone Tile Company" are to The Stone & Tile Company Ltd. This privacy policy sets out how we use and protect any information that you provide when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We ask for your name, telephone number, home address and email address for orders, competitions, giveaways, or newsletter sign ups. When a purchase is made on our site we also ask for a delivery address and payment method details (payment details are securely protected by SagePay). We do not store credit card details nor do we share customer details with any 3rd parties.

What we do with the information we collect

Your data will enable us, to fulfil your order. We may also send you from time to time (by email, SMS or post) information about products and services and details of promotions and special offers from The Stone Tile Company Ltd. If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:

  • Email newsletters will contain information on how you can unsubscribe in the footer; or
  • Send an email to our customer services team;
  • Call our customer services team - see the Contact Us page; or
  • Write to us at: The Stone & Tile Company Ltd, Units E&F, Regs Way, Bardon Hill, Leicestershire, LE67 1FL


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We do not store credit card details nor do we share customer details with any 3rd parties.

Cookie Policy

Our aim is to provide our visitors with an enriched online experience when browsing and searching for your perfect tiles. We use cookies in order to make the user experience easier, more relevant and up to date.

What Are Cookies?

Cookies are small text files stored on your PC, tablet or mobile device when you access most websites on the Internet. Cookies make the interaction between users and websites faster and easier, making the browsing experience more efficient and enjoyable. Detailed information about the types of cookies that are used on our website are set out below.

How do we use Cookies

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Related to Sign up and registration process, helps us remember choices you may have made on a previous visit (functional cookies).

Related to Login and remembering shopping basket contents, essential for services and features throughout the site (strictly necessary / technical cookies).

Related to site optimisation and testing, these provide us with anonymous information about how the site is used (performance cookies).

Related to Google Analytics, these again allow us to anonoymously track site usage but means you cannot be identify personally. (statistical cookies)

Trusted third party affiliates and targeting, these help improve the user experience by providing more relevant search, display and video ads (ad serving targeting cookies).

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.